Buying clothes you can't try on always carries some doubt. Our job is to make sure that doubt costs you neither money nor time.

You have 14 calendar days from the date you receive your order to request an exchange or return.

Requests made after 14 days cannot be accepted except where the item has a manufacturing defect, in which case see section 08.

For us to accept a return, the item must be:

• Unworn, unwashed and free of signs of wear
• With all original tags still attached
• Free of stains, odors, makeup, fragrance or pet hair
• In its original packaging or equivalent protective packaging

Trying an item on to check the fit is perfectly fine. What we cannot accept is an item that has been worn.

For hygiene and safety reasons, we cannot accept returns of earrings or other pierced-body jewelry unless they arrive with a manufacturing defect.

We also cannot accept returns of personalized or made-to-order items, or items sold as final sale where that is clearly stated on the product page.

1. Email support@camilachic.com within the 14-day window with your order number and the item you'd like to return.
2. We'll reply within one business day with authorization and the return address.
3. Pack the item protectively and include your order number inside the package.
4. Ship it to the address provided and send us the tracking number so we can follow it.

Please don't send items back without requesting authorization first — we won't be able to identify or process the package correctly.

Once we receive the item, we inspect it and confirm by email whether it meets the conditions. Refunds are processed within 5 business days of that inspection.

The amount is returned to the original payment method. How long it takes to appear depends on your bank or card issuer, typically another 5 to 10 business days.

Because shipping was free, the refund covers the full price of the returned item. Any sales tax collected is refunded with it.

If you need a different size or color, say so when you email us and we'll hold the piece while your return is on its way, subject to availability.

If the size you want is out of stock, we'll offer a full refund or an exchange for another item of equivalent value.

The same applies if your package arrives visibly damaged. In that case, we recommend photographing it before opening.

You can cancel an order at no cost as long as it has not yet shipped. Email us as soon as possible with your order number.

Once an order has shipped it cannot be cancelled, but you may request a return when it arrives under the terms above.

The 14-day window described here is a policy we offer voluntarily. It is in addition to any rights you may have under federal or state consumer protection law, and does not limit them.

Federal law does not require online retailers to provide a general cooling-off period for change-of-mind returns; the FTC's Cooling-Off Rule applies to certain door-to-door and off-premises sales rather than online purchases. Some states provide additional protections. If you believe your rights have not been respected, you may contact the Federal Trade Commission at reportfraud.ftc.gov or your state attorney general's office.

All exchange and return requests are handled by email at support@camilachic.com.