Contact us
Contact us
A person on the team reads every message. We reply within one business day.
The fastest channel and the one we recommend. We reply within one business day.
Hours
Monday to FridayMessages received on weekends or public holidays are answered the next business day.
Mailing address
Almavera Digital LLC1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Our mailing address is for correspondence only — it is not a retail location and not a returns address. Return addresses are provided individually once a return is authorized.
What to include in your message
To get this resolved in one exchange rather than five, please include:
- Your order number, if your question relates to a purchase you've already made.
- The email address you used at checkout.
- A specific description of what you need.
- Photos, if you're reporting a defect or an incorrect item.
What we can help with
Before you buy
Sizing questions, exact measurements, fabric composition, how a piece fits, or availability of a sold-out item. Send us your measurements and we'll give you an honest recommendation.
About your order
Shipment status, tracking numbers, address changes before dispatch, and modifications or cancellations while the order is still being prepared.
Returns and exchanges
Return requests within the 14-day window, size or color exchanges, return instructions, and refund status.
Payments and billing
Declined cards, charges you don't recognize, receipts and invoice requests.
Privacy requests
Access, correction or deletion of your personal information, and withdrawing consent for marketing emails.
Feedback
What you'd like to see in the store, what didn't work well in your experience, and what we could do better. We read all of it.
Response times
| Type of request | Estimated response |
|---|---|
| Pre-purchase questions | Within 1 business day |
| Order status | Within 1 business day |
| Return requests | Within 1 business day |
| Carrier investigations | 3 to 5 business days |
| Privacy requests | Within the timeframe required by applicable law |
Before you write
Many common questions are already answered on our FAQ, shipping and returns pages. If your question is there, you'll find the answer faster than waiting on our reply.
And if it isn't, write to us without hesitation. We'd rather answer a hundred questions before a purchase than handle one return afterward.
Customer support: support@camilachic.com
We'd rather answer a question than process a return
If you have questions about sizing, fabrics or delivery times, write to us before you order.
Email us