Credit and debit cards

We accept Visa, Mastercard and American Express, both credit and debit.

Digital wallets

We accept Apple Pay and Google Pay. Both let you pay from your phone using Face ID, Touch ID or a fingerprint, without typing sixteen digits.

Beyond convenience, these wallets use tokenization: your real card number is never transmitted to the merchant, which reduces fraud risk.

All prices are displayed and charged in U.S. dollars (USD).

If your card is issued outside the United States, your bank may apply a foreign transaction fee or currency conversion. Those charges come from your issuer, not from us.

Your payment method is charged when you place your order, not when it ships. You will receive a confirmation email with the details of the transaction.

If an item turns out to be unavailable after your purchase, we will contact you to offer a replacement or a full refund.

Applicable state and local sales tax is calculated automatically at checkout based on your shipping address, and is shown before you confirm your order.

Rates vary by state, county and municipality. The amount displayed at checkout is the amount charged.

All connections on the site use TLS encryption. You can verify this by the padlock icon in your browser's address bar.

Depending on your bank, you may be asked for additional authentication through 3D Secure — a code sent by text or a confirmation in your banking app. This is a standard security step and carries no cost.

Declines are more common than you'd think and almost always fixable. The most frequent causes are:

• A mistyped card number, expiration date or security code
• Insufficient funds or available credit
• A billing address that doesn't match the one on file with your bank
• Your issuer's fraud filters blocking an online purchase
• A card not enabled for e-commerce transactions

Check the details, try another card or use Apple Pay or Google Pay, or contact your bank to authorize the transaction. If the problem persists, email us and we'll look at it with you.

A declined payment attempt can temporarily show a pending authorization on your statement. This is not an actual charge, and your bank releases it automatically, typically within 3 to 10 business days.

If you see a charge you don't recognize, email us before filing a dispute with your bank. It is almost always resolved faster directly.

You will receive a receipt for your purchase by email. If you need an invoice with specific business details, request it within the same calendar month by emailing support@camilachic.com.

Refunds are always issued to the original payment method. We do not issue refunds by bank transfer to a different account, by check or in cash.

We process refunds within 5 business days of verifying a return. How long it takes to appear on your statement depends on your bank, typically another 5 to 10 business days. Full terms are in our Refund and Return Policy.

We use verification tools to protect both our customers and the store. In rare cases we may request additional identity confirmation before dispatching an order, or cancel it where there is reasonable suspicion of unauthorized use of a payment method.

If your order is cancelled for this reason, the full amount is refunded.

For any question about payments, email support@camilachic.com.