Choose your product and size, add it to your cart, and complete checkout with your shipping details and payment method. You'll receive a confirmation email with your order summary within a few minutes.

Check your spam or promotions folder, since automated emails often land there. If it hasn't appeared after an hour, email support@camilachic.com with the name and address you used and we'll look it up.

Yes, as long as it hasn't shipped yet. Email us as soon as possible with your order number. Once it's on its way we can't modify it, but you can request a return when it arrives.

No. You can check out as a guest using only your email address. Creating an account lets you view your order history and save addresses, but it's optional.

Nothing. Shipping is free throughout the United States, with no minimum order and no promo codes required.

Between 7 and 15 calendar days from the time your payment is confirmed. That window covers order preparation and transit to your address. Times may run longer during peak seasons or if a shipment is delayed in customs.

We work with vetted production partners who ship orders directly to you. Some shipments originate outside the United States, which is why delivery takes 7 to 15 days rather than two. Any applicable import duties are already covered — you won't be asked to pay anything on delivery.

Yes. When your package ships we email you a tracking number and link. Note that tracking information can take up to 48 hours to start updating in the carrier's system.

Check with neighbors, your building's front desk or mail room, since packages are sometimes left with a third party. If it hasn't turned up within 48 hours, email us with your order number and we'll open an investigation with the carrier.

This store serves the United States. If you're ordering from elsewhere, email us and we'll tell you whether we can help.

You have 14 calendar days from the day you receive your order to request an exchange or return.

Unworn, unwashed, free of odors and marks, with original tags attached and in its packaging. Trying it on is fine, of course — what we can't accept is an item that's already been worn.

Email support@camilachic.com with your order number and which item you'd like to return. We'll reply with instructions and the return address within one business day.

If the reason is a manufacturing defect, an error on our part, or a product different from what you ordered, we cover it. If it's a change of mind, size or color, return shipping is your responsibility.

We process refunds within 5 business days of receiving and inspecting the item. The money goes back to your original payment method and can take another 5 to 10 business days to appear, depending on your bank.

Yes, subject to availability. Let us know when you write and we'll hold the size you need while your original item comes back.

Visa, Mastercard and American Express credit and debit cards, plus Apple Pay and Google Pay.

Yes. Payments are processed through PCI DSS certified providers and all information travels encrypted. Camila Chic never stores your full card number.

The most common causes are a mistyped detail, insufficient funds, a billing address that doesn't match your bank's record, or your issuer's fraud filter blocking an online purchase. Check the details, try another card, or contact your bank to authorize the charge.

At the time you place your order, not when it ships. You'll receive a confirmation email with the details of the transaction.

No. Card data goes directly to our payment processor. We only retain the last four digits and the card type so we can identify the transaction if you contact us.

Sales tax is calculated at checkout based on your shipping address and applicable state and local rules. Any tax due is shown before you confirm your order.

Every product includes measurements for each size, a note on how it fits, and the size the model is wearing in the photos. If you're still unsure, email us your measurements and we'll give you an honest recommendation.

We photograph in natural light without altering color, but every screen reproduces tones slightly differently. If color is critical for you, email us and we'll describe it in more detail.

Sometimes yes, sometimes no — we work with short production runs. Email us the product and size and we'll let you know if it returns.

Always follow the care label on the garment, which we also publish on the product page. As a general rule, washing cold, skipping the dryer and ironing inside out will meaningfully extend the life of your clothes.

By email at support@camilachic.com. We're available Monday through Friday and reply within one business day.

No. We operate online only, which lets us keep prices lower and focus on product selection and customer support.